Privacy NoticeThis is the Privacy Notice of Chameleon Counselling, Suite 38, Royal Mail House, Terminus Terrace, Southampton, SO14 3FD.
1. This is a notice to inform you of my policy about all information that I record about you. It sets out the conditions under which I may process any information that I collect from you, or that you provide to me. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. I regret that if there are one or more points below with which you are not happy, your only recourse is to leave my website immediately.
3. I take very seriously the protection of your privacy and confidentiality. I understand that all visitors to my website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. I undertake to preserve the confidentiality of all information you provide to me, and hope that you reciprocate.
5. My policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires me to tell you about your rights and my obligations to you in regards to the processing and control of your personal data. I do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. I do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which I process information about you
The law requires me to determine under which defined bases I process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which I process your personal information is no longer relevant then I shall immediately stop processing your data.
If the basis changes then if required by law I shall notify you of the change and of any new basis under which I have determined that I can continue to process your information.
1. Information I process because I have a contract with you
When you become my client, a contract is formed between yourself and me.
The service I provide to you as a client necessarily entails you providing me with personal information. A counselling agreement will be agreed and written up and a copy provided to you in either the Consultation Session or the first counselling appointment.
I process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
I shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2.Information I process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse my website or ask me to provide you more information about my services, you provide your consent to me to process information that may be personal information.
Wherever possible, I aim to obtain your explicit consent to process this information.
Sometimes you might give your consent implicitly, such as when you write to me requesting a response.
Except where you have consented to my use of your information for a specific purpose, I do not use your information in any way that would identify you personally.
I continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by writing to me at my registered office by email to [email protected] If you do so, I shall not be able to provide any further service for you.
3.Information I process for the purposes of legitimate interests
I may process information on the basis there is a legitimate interest, either to you or to me, of doing so.
Where I process your information on this basis, I do after having given careful consideration to:
• whether I could achieve the same objective by other means
• whether processing (or not processing) might cause you harm
• whether you would expect me to process your data, and whether you would consider it reasonable to do so
For example, I may process your data on this basis for the purposes of:
•record-keeping for the proper and necessary administration of providing you with counselling sessions
•protecting and asserting your rights, my rights, or the rights of any other third party
•insuring against or obtaining professional advice that is required to manage business risk
•protecting your interests where I believe I have a duty to do so
4. Information I process because I have a legal obligation
I am subject to the law like everyone else. Sometimes, I must process your information in order to comply with a statutory obligation.
For example, I may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information. This would never be done without seeking your explicit consent first, if possible.
Specific uses of information you provide to me
5. Contacting Me
When you contact me, whether by telephone, by post, or by e-mail, I collect the data you have given to me in order to reply with the information you need.
I record your request and my reply in order to increase the efficiency of being able to help you.
I may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When I receive a complaint, I record all the information you have given to me.
I use that information to resolve your complaint.
If you complain about any of the content on my website I shall investigate your complaint. If I feel it is justified or if I believe the law requires me to do so, I shall remove the content while I investigate.
If I think your complaint is vexatious or without any basis, I will not correspond with you about it.
Use of information that is collected through automated systems when you visit my website
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Cookies are use in the following ways:
7.1. to track how you use my website
7.2. to record whether you have seen specific messages I display on my website
7.3. to keep you signed in to my website
8. Personal identifiers from your browsing activity
Requests by your web browser to WebHealer's servers for web pages and other content on my website may be recorded.
Information may be recorded such as your geographical location, your Internet service provider and your IP address, the software you are using to browse my website, such as the type of computer or device and the screen resolution.
I use this information in aggregate to assess the popularity of the web pages on my website and how I perform in providing content to you.
If combined with other information I know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to my website.
Access to your own information
9.Access to your personal information
9.1. At any time you may review or update or request that I remove personally identifiable information that I hold about you. To obtain a copy of any information that is not provided on our website you may send me a request at [email protected]
9.2. After receiving the request, I will endeavour to provide you with the information within 30 days. No fee is applicable. When I receive any request to access, edit or delete personal identifiable information I shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
10.2. If a dispute is not settled then I hope you will agree to attempt to resolve it by engaging in good faith with me in a process of mediation or arbitration.
10.3. If you are in any way dissatisfied about how I process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/
11. Retention period for personal data
Except as otherwise mentioned in this privacy notice, I keep your personal information only for as long as required:
11.1. to provide you with the services you have requested;
11.2. to comply with other law, including for the period demanded by our tax authorities;
11.3. to support a claim or defence in court.
12. Compliance with the law